FAQ

1.How do I shop on your website & place order?

To visit the website click here www.ichchhapuronsarees.in

Search the web portal to find what you'd like to buy.

Once you have found a product you want to buy, select your size and click on the 'ADD TO CART’ option

*Please note that the measurements would carry 2 size alterations options:-

a) Standard Measurement
b) Custom Measurements

a) Standard Measurement :-

# As per your requested Chest Size measurement, the Waist & Hip measurement will be automatically calculated for alteration .

# Product delivery time frame is minimized in Standard measurement option & we can try to get the product dispatched as early as possible & we shall send a mail to you including all information

Custom Measurement option :-

# In Custom measurement option, product dispatched date will be extended to 4-5 days.

# Estimated Dispatched date will be calculated on receiving of measurement details from you.

# Custom Measurement will help you to give a perfect fit of the product

# Please do mentioned whether the forwarded measurement is Regular FIT OR Comfort FIT

1.Regular Fit - Garments will be tailored exactly as per provided measurements.

2. Comfort Fit - Garments will be tailored with +2 inch or +5 cm loosening (whichever unit is selected).

How can I place a customised order?

You can send us the measurement using our measurement chart.

We can also help you place the order over phone / Email / Chat & get the order placement procedure more faster.

Where does Ichchhapuron gets its products from?

A few products are collected from weavers of different states & the rest are designed exclusively by us.

What are the payment options on your website?

You can pay through pay pal or CCavenue(about to be installed). You can also use electronic fund transfer options like NEFT and other equivalents. Cash deposit option is available in India only.

What are the leviable customs taxes/VAT?

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. International customers are responsible for any customs or duty fees levied by their country. 

We have no control over these charges and cannot predict where they will occur, as policies vary greatly from country to country. They are entirely your responsibility. The courier company may also charge some additional service charges above customs duty on case to case basis. Each time an item crosses an international border from one country to another, it is subject to these charges by the importing country according to its rules and regulations. Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our or any seller's control, but are determined by your local government.

I want to know if the product looks exactly same as the picture?

Most of the products listed on the website are clicked in house under studio lights, so the actual products are being sold on our website and not their replicas. However there could be a slight variation in terms of color when the actual product gets delivered.

What is your return policy?

 Please go through our return policy.

Can I get refund of a product if I do not like it?

You are liable to get a full refund of money only in case:

  • We have shipped a wrong product.
  • There is a manufacturing defect.
  • The merchandise has been damaged during transportation, and we are not able to provide you with a replacement


How do I cancel an order?

1. An order can be cancelled within 24 hours after placing it. Cancellations beyond 24 hours will not  be entertained, unless there are circumstances to justify them. Cancellation will result in generation of store credit in your favour.

2. Accepted cancellations beyond 24 hours will be exclusively at the discretion of ichchhapuronsarees.in & refund would only in the form of store credit.

I would like to place order for a product which is sold out.

Please send us a mail at info@ichchhapuronsarees.in with the details of the product. We will get back to you soon.

How much is your shipping charge?

Shipping charge is free within India.

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Store Address:
GA -9 Rajdanga Main Road, Kolkata- 107, Pin – 700107, Landmark: Gateway hotel near Ruby more on EM bypass
Contact no: +919903947213 / 9433975190 /9831453213, Email: info@ichchhapuronsarees.in

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